Background:
Today (9/16) Apple released iOS 9 for iPhone/iPad devices which introduce a list of new features and enhancements around security as well.
Issue:
Following users feedback, a sign-in issue was discovered with iOS 9 and Lync 2013 Mobile clients which effect users that have different settings for their region and language one the iOS device, meaning that heir region settings is set to a different language then the iOS language.
For those who have different settings, the following error message would appear:
- Another issue that I discovered (thanks to CB from the comments) is that entering a meeting invite from the Calendar app on the iOS device won’t launch the Lync client anymore.
Update: Microsoft released an update for Lync Server in order to solve the problem
Workaround:
The current workaround for now is to change the iOS language to the match the region settings (or vice-versa) until Microsoft will address the issues with upcoming update or with the next SfB Mobile client version.
Additional Information:
- Microsoft also released a KB article describing the problem
- A great blog describing the root cause analysis you can find here
- Another great blog post from Mika (TechMikal) describing the same symptoms as well on his blog
Pingback: iOS 9 and Lync 2013 client problems | Techmikal
Solved the problem, thank you !
Here’s my root-cause-analisys:
https://itbasedtelco.wordpress.com/2015/09/17/lync-mobile-2013-with-ios-9-sign-in-fails/
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Reblogged this on UC Consultant Blog….
Nobody experiencing issue with meeting Requests? After upgrading to iOS 9 clicking on the meeting url just opens the Lync meet page but it doesnt trigger Lync client
That’s seem to be true as well for me, i’ll check that with other devices as well to make sure.
I’m seeing the same problem. I used to be able to cut and paste the meeting URL in chrome in the public betas and it would work but no dice final version.
Same problem, not able to join a Lync meeting with the calendar notice or the join meeting URL. The language and region is correct.
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I just updated another iPhone to iOS9 to confirm behaviour and… this one doesn’t have any issues with language settings (did apple made any change meanwhile)?
Not that I’m aware of, you can take a look at the KB: https://support.microsoft.com/en-us/kb/3096704 to make sure you have the exact same behavior, but it seems it will be fixed only in the next version.
Agreed, language and region is not the cause. Any word on the new Lync/Skype update?
On Sunday, September 20, 2015, Just a Lync Guy wrote:
> Guy Bachar commented: “Not that I’m aware of, you can take a look at the > KB: https://support.microsoft.com/en-us/kb/3096704 to make sure you have > the exact same behavior, but it seems it will be fixed only in the next > version.”
based on my understanding, by the end of this year the iOS/Android Skype for Business client should be released
Found the root cause and a more permanent solution.
Please read again my (updated) post: https://itbasedtelco.wordpress.com/2015/09/17/lync-mobile-2013-with-ios-9-sign-in-fails/
Thank you so much 🙂 problem solved
Still doesn’t solve the joining meeting issues.
Correct that problem has NOT been resolved ;( You have to use another browser such as Opera as both Safari and Chrome will block the request to load Lync. Not sure whether this is a Lync landing page issue because Safari and Chrome will both run other applications just fine. I’m very surprised that more people aren’t complaining.
Apparently Microsoft just released an update to solve that problem:
http://support2.microsoft.com/kb/3081742/en-us?sd=rss&spid=16660
Confirmed. With this Sept2015 CU13 (not the Sept 2015 SU) the Safari can launch the Lync client
https://itbasedtelco.wordpress.com/2015/09/20/ios9-breaks-lync-and-s4b-meetings-url
Tom, so Opera allows it work on the mobile devices?
Yes you have to cut and paste the URL but it works fine..
No it doesn’t.
Any advice on why skype for iOS keeps closing the messages and changing status after 5 minutes? It’s nearly unusable.
Is it possible that conversation history is turned off for mobile devices?
It’s not in the options but I’m seeing a notification sometimes and then after clicking there’s nothing. I think it’s because the sender may have closed the window on their browser.
I’ve seen a similar behavior when the Client Policy is disabled for Saving IM Conversation (on iOS it has to be saved locally on the device), and also when some of the ports 5223 are blocked outside.
is it the same behavior on Internal and External networks? (Wifi vs. 4G)