Microsoft releases “Operations Management and Monitoring of a Lync Server 2010 Environment” guidance

This document describes the operational processes, tasks, and tools required for you to maintain a Lync Server 2010 environment. It explains how to manage Lync Server 2010 according to the Microsoft Operations Framework (MOF) model and it will help you design an efficient operational management environment, which includes implementing processes and procedures to maintain an efficient working environment.


Operations Management and Monitoring of a Lync Server 2010 Environment


  1. Introduction and Overview
  2. Best Practices for Lync Server Environments
    1. Capacity and Availability Management
    2. Change Management
    3. Configuration Management
    4. System Administration
    5. Service Level Agreements
    6. Documentation
  3. Using Administrative Tools
    1. Using Topology Builder
    2. Using Lync Server Control Panel
    3. Lync Server 2010 Logging Tool
    4. Lync Server Management Shell
    5. Lync Server Best Practices Analyzer
  4. Operations Management
    1. Standard Procedures
    2. Emergency Procedures
    3. Daily Tasks
    4. Weekly Tasks
    5. Monthly Tasks
    6. As-Needed Tasks
  5. Operations Checklists
    1. Daily Operations Checklist
    2. Weekly Operations Checklist
    3. Monthly Operations Checklist
  6. Monitoring Lync Server 2010 with System Center Operations Manager
    1. Introduction to the Microsoft Lync Server Management Pack
  7. Operational Dependencies
  8. Troubleshooting
  9. Key Health Indicators (KHIs)