October 2014 update for Lync for Mac 2011 14.0.10 (KB3007876)


  • Version: 141024
  • File Name: lync_14.0.10_141024.dmg
  • Date Published: 10/29/2014
  • File Size: 35.4 MB
  • KB Articles: KB3007876

Issues that the update fixes

  • 3007886 Update enables users to view call history in Lync for Mac 2011
  • 3007885 Update for Lync for Mac 2011 enables users to store conversation history on an Exchange server
  • 3007884 Location is not displayed in Lync for Mac 2011 when users join a wireless network
  • 3007883 Error “One or more selected contacts cannot receive your calls” when you forward calls in Lync for Mac 2011
  • 3007881 Delegation relationship is broken after a delegate signs in to Lync for Mac 2011
  • 3007879 Computer shutdown is not processed when Lync for Mac 2011 is running
  • 3007878 Update implements media resiliency mode in Lync for Mac 2011
  • 3007877 Dial pad disappears when a user who is not enabled for EV joins a video conference or a video call in Lync for Mac 2011
  • 2909659 Update enables users to interact with a contact from the call history in Lync for Mac 2011



  1. Jana


    after the update I faced some troubles with Lync. For example, when viewing screen sharing in full screen and presenters change, somehow Lync fails to internally “switch streams” – which results in empty screen being shown complete with special screen sharing buttons (maximize/full screen/request control). To solve it – need to select main application form from “Window” menu panel option, and reenter full screen from there.

    Also, have just experienced random EXC_BAD_ACCESS crash (no calls/clicks & application was backgrounded)

    Do you know some workaround for the crash situation, please?

    1. Guy Bachar (Post author)

      Hi Jana,

      unfortunately, i did not experience the same behavior and not seeing any new KB’s on this matter.
      the only reference i could found is the following website: http://blogs.office.com/2014/10/29/new-lync-mac-adds-media-resiliency-conversation-history-os-x-yosemite-support/ but nothing on the issues above.


    2. Russell Ives

      After using the English language fix to address previous instabilities I have upgraded to 14.0.10 which I have found incredibly unstable. It suffers from frequent EXC_BAD_ACCESS crashes, especially when trying to commence a chat from the contact list or search. On restart from the error it seems to fail to correctly register the status of the contact list and any search goes of into infinite loop land.

      Curiously, it does seem stable when the chat is initiated by the other party or when the the group chat is initiated via Outlook Lync link launch.

      Anyone else facing the EXC_BAD_ACCESS and any resolutions yet ?


      1. Guy Bachar (Post author)

        Microsoft released yesterday the following KB: http://support.microsoft.com/kb/3019983 which fixes several issues presented in this update

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  4. Franz Rossi

    When somebody is presenting and I am going full screen, I can’t go out of full screen. Then Lync is crashing often but I haven’t understood yet the reason.

    1. Fabio

      Same problem here

  5. Todd Kane

    Constant crashes with Yosemite point release update and Lync 2011 14.10. Awful.

    1. Guy Bachar (Post author)

      Please try and install the following: http://support.microsoft.com/kb/3019983

  6. MW

    Please vote for Skype for Business for Mac here: https://office365.uservoice.com/forums/273497-skype-for-business


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